Support Services

ASI DataMyte believes that providing the best support for our products is very important. We offer a variety of support services, including:

• Support and Maintenance Agreement (SMA)
• Technical support on all products including the PACT Suite and Inspect software
• Hardware repair
• Customer service
• Field service
• Database services
• On site and in-house training

Customers with an active Support and Maintenance Agreement (SMA) receive free technical support and many other benefits.

Technical Support experts can:

• Assist you in installing and configuring ASI DataMyte software or equipment
• Help you implement data collection applications
• Help you troubleshoot any issues with software or equipment

ASI DataMyte offers repair services on all hardware products currently offered. We also offer repair services on some discontinued products (subject to availability of parts). If you have a piece of hardware in need of repair services, please contact Technical Support to arrange for the return and repair of your device.

You can also request an RMA online if you prefer. However, if you are unsure whether repair service is available for your particular device, please contact Technical Support first before requesting an RMA online so that we may troubleshoot the issue.  We may be able to solve the problem over the phone, thus saving you the downtime plus shipping costs of having to return the item.

ASI DataMyte support phones are answered from 7:00 AM to 5:00 PM Central Standard Time.

Contacting Support

E-mail:
Customer Service: customerservice@asidatamyte.com

Hardware Repair: techsupport@asidatamyte.com

Support & Maintenance Agreement: sma@asidatamyte.com

Technical Support:    techsupport@asidatamyte.com



Phone:
Customer Service:
763-553-0455

Hardware Repair:
763-553-0455

PACT and Inspect products:
248-543-6040, ext. 413

Support and Maintenance Agreement: 763-746-4318
Toll-Free: 800-455-4359

Technical Support:
763-553-0455